FAQ
How can I contact Harper Legacy?
You can contact our customer support team by email at info@harper-legacy.com. We are happy to assist with questions regarding your order, products, shipping, returns, or general inquiries.
Do you ship internationally?
No. At this time, we only ship to addresses within Canada.
Where are your products shipped from?
We ship from our international fulfillment centers to provide you with the best prices.
Can I change or cancel my order?
To help us process orders quickly, any request to change or cancel an order must be submitted within 12 hours of placing your order.
After this period, we may no longer be able to modify or cancel the order if it has already entered processing or shipment. Once your order has been delivered, you may request a return in accordance with our Refund & Return Policy.
Which payment methods do you accept?
We accept secure payment methods available during checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are securely processed using encrypted payment technology.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding weekends and public holidays.
During peak shopping periods or promotional events, processing times may be slightly longer.
How long does delivery take?
Estimated delivery within Canada is 5–12 business days after order processing.
While most orders arrive within this timeframe, delivery may occasionally be delayed due to courier operations, weather conditions, customs processing, or other circumstances beyond our control.
What if I do not receive my order?
If your order has not arrived within 35 days from the shipping date, please contact us at info@harper-legacy.com.
Depending on the circumstances, you may be eligible for:
- A full refund.
- A replacement order where appropriate.
- A discount code as a gesture of goodwill for significant shipping delays.
How do I return an item?
To request a return, please email info@harper-legacy.com.
All return requests require prior approval before any item is shipped back. Detailed return instructions will be provided by our customer support team. Please review our Refund & Return Policy for complete information.
What if I receive a damaged, defective, or incorrect item?
Please contact us immediately and include:
- Your order number.
- Clear photographs of the item.
- A brief description of the issue.
After reviewing your request, we will provide the appropriate resolution, which may include a replacement or refund in accordance with our Refund & Return Policy.
When will I receive my refund?
Approved refunds are issued to the original payment method used during checkout.
Refunds are generally processed within 7 business days after the returned item has been received and inspected or after an approved cancellation, where applicable.
Please note that your financial institution may require additional time to complete the transaction.
Security & Privacy
Your privacy and security are important to Harper Legacy. We use secure technologies to help protect your personal information and handle personal data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.