Refund & Return Policy

Last Updated: September 2026

At Harper Legacy (harper-legacy.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in accordance with applicable Canadian federal and provincial consumer protection legislation.

Return Policy Overview

1. Canadian Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. Under applicable Canadian federal and provincial consumer protection laws—including legislation relating to product quality, merchantability, and fair trading practices—you may be entitled to a repair, replacement, or full refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.

2. Return Conditions & Eligibility

You may request a return within 30 days of delivery. To ensure your return is processed smoothly, please adhere to the following guidelines:

• Packaging: Items must be returned in their original product packaging, including all accessories, manuals, and internal documentation.
• Condition: Products must be unused and in their original condition, except where necessary for inspection in a manner consistent with evaluating goods in a retail store.
• Secure Transit: Items must be securely packaged to prevent physical damage during return postal transit.
• Loss of Value: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

3. Exchanges, Address Updates & Order Cancellations

We accept exchanges (e.g., for a different size or variant). If you wish to modify your order or update your shipping address, please contact our customer service team immediately at info@harper-legacy.com.

Order Cut-Off Time: Our daily operational cut-off time is 8:00 PM EST (Eastern Standard Time). We will make every effort to update your details or process order modifications prior to cut-off, but changes cannot be guaranteed once an order has been processed by our logistics system.

4. How to Initiate a Return

1. Submit Request: Email our customer support team at info@harper-legacy.com within 30 days of parcel receipt. State your order number and specify the items you wish to return.
2. Receive Pre-Authorization: Our team will review your request and issue the authorized international fulfillment return address alongside complete return instructions.
3. Dispatch via Postal Courier: Package your return securely and send it exclusively via postal shipping. We recommend using a trackable postal service and keeping your shipping receipt.

Return Shipping Fees: Return shipping costs are the responsibility of the customer for standard returns. If the return is due to a defective, damaged, or incorrect item, Harper Legacy will cover or reimburse all return shipping charges.

5. Refund Issuance & Processing Timelines

Once your returned parcel is received and inspected at our logistics center, approved refunds will be processed within 7 business days. Refunds will be credited automatically to the original payment method used at the time of purchase. You will receive an automated confirmation email once the transaction is completed. (Note: Processing times may vary depending on your bank provider or credit card issuer).

6. Shipping Information & Undeliverable Packages

To provide you with high-quality designs at the best prices, orders are dispatched directly from our international fulfillment centers, with estimated delivery timeframes typically taking 5–12 business days following order handling.

Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided at checkout, delivery refusal, or failure to collect from a designated pickup point, we reserve the right to charge additional costs incurred for return handling and reshipment.

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