Shipping policy
Shipping Policy
Last Updated: September 2026
At Harper Legacy (harper-legacy.com), we are committed to providing reliable, transparent, and efficient shipping for every order across Canada. Please review our shipping schedules, processing rules, and delivery timeframes below before placing your order.
FREE CANADIAN SHIPPING ($0.00 CAD) | 1–3 DAYS HANDLING | 5–12 DAYS TRANSIT
1. Shipping Costs & Delivery Schedules
We offer free standard shipping on all eligible orders throughout Canada. To provide the best prices, orders are dispatched directly from our international fulfillment centers.
| Fulfillment Stage | Details & Schedule |
|---|---|
| Standard Shipping Cost | Free ($0.00 CAD) across Canada |
| Daily Order Cut-off Time | 8:00 PM EST (Eastern Standard Time) |
| Order Handling / Processing | 1–3 Business Days (Monday–Friday) |
| Transit / Delivery Window | 5–12 Business Days (Monday–Friday) |
| Total Estimated Delivery Window | 6–15 Business Days |
*Note: Orders placed after 8:00 PM EST, on weekends, or during Canadian public holidays will begin processing on the following business day. Delivery estimates may vary due to weather conditions, customs processing, remote delivery locations, or peak carrier volumes.
2. Tracking & Dispatch Confirmation
Once your package leaves our fulfillment facility following the 1–3 business day handling stage, an automated shipping confirmation email will be sent to your registered email address. This email contains your tracking number and a direct link to monitor the delivery progress of your parcel online.
3. Delivery Obligations, Address Updates & Claims
- Shipping Area: We currently deliver exclusively within Canada. Orders placed with non-Canadian shipping addresses may be cancelled and refunded.
- Address Accuracy: Customers are responsible for providing complete and accurate delivery details at checkout. Address changes must be requested prior to our daily 8:00 PM EST cutoff at info@harper-legacy.com. Changes cannot be guaranteed once order processing has commenced.
- Undeliverable Packages: If a parcel is returned due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping and handling fees may apply for reshipment.
- Damaged or Incorrect Goods: If your delivery arrives damaged, defective, or incorrect, please notify us within 30 days of delivery (reporting within 24 hours is recommended) at info@harper-legacy.com with photographs of the item and outer packaging. Verified claims qualify for a free replacement or full refund.
Important Notice Regarding Product Returns
Our registered office in Brossard, Quebec is strictly an administrative facility and CANNOT accept or process physical product returns.
Do not send return items to our Brossard administrative address. All returns must be requested and pre-authorized via email at info@harper-legacy.com to receive official authorization and routing instructions for our fulfillment return center. Unauthorized packages will be rejected.
Company Details & Customer Support
Store Name: Harper Legacy
Official Website: harper-legacy.com
Customer Care Email: info@harper-legacy.com
Support Hours: Monday – Friday: 09:00 – 17:00 EST (Cut-off: 8:00 PM EST)
Registered Administrative Office
Harper Legacy
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada
(Administrative HQ — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@harper-legacy.com for authorized return instructions.
(Pre-approval mandatory before shipping)
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