Shipping policy
At http://harper-legacy.com, we are committed to providing reliable, transparent, and efficient shipping for every order. Please review the information below before placing your order.
Company Introduction
This website is operated by Harper Legacy. Our online store is intended for customers throughout Canada. Every order is processed with the goal of providing a dependable, secure, and customer-focused shopping experience.
We ship from our international fulfillment centers to provide you with the best prices.
Shipping Costs
We are pleased to offer free shipping on all eligible orders within Canada.
- Shipping Cost: $0.00 CAD
- Applies To: All order values and eligible Canadian delivery addresses.
Order Processing Time
Order Cut-Off Time: 8:00 PM (EST, Eastern Standard Time)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed after the daily cut-off time, on weekends, or during Canadian public holidays will begin processing on the next available business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery & Transit Time
Estimated delivery time is 5–12 business days after order processing.
Please note that delivery estimates are not guaranteed and may occasionally vary due to circumstances beyond our control, including:
- Weather conditions
- Customs or carrier delays
- High shipping volumes
- Remote delivery locations
- Public holidays
- Other unforeseen logistical events
While we work closely with our shipping partners to minimize delays, transit times may occasionally exceed the estimated delivery window.
Order Tracking
After your order has been shipped, you will receive an email containing a tracking number and tracking link.
You can use this information to monitor the progress of your shipment throughout the delivery process.
If you have not received your tracking information within the normal processing period, please contact our customer support team at info@harper-legacy.com.
Returns & Damages
If you are not satisfied with your order or if your item arrives damaged, defective, incorrect, or not as described, please contact us within 30 days of delivery at:
Return instructions will be provided after approval. Returns must not be sent without prior authorization. For complete details, please review our Refund & Return Policy.
Important Shipping Notes
Customers are responsible for providing accurate and complete shipping information at checkout.
Harper Legacy is not responsible for delays caused by incorrect addresses, failed delivery attempts, carrier disruptions, customs processing, weather conditions, or circumstances outside our control.
If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply for reshipment.
Shipping Area
We currently ship within Canada only.
Orders placed with delivery addresses outside Canada may be cancelled and refunded where applicable.
Customer Support Hours
Monday–Friday: 09:00 – 17:00 (EST)
Saturday and Sunday: Closed
Contact Information
If you have questions about your shipment, tracking information, delivery status, or shipping policy, please contact us:
Harper Legacy
Website:
http://harper-legacy.com
Email:
info@harper-legacy.com
Registered Business Address (not a return address):
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada
Please note that the registered business address listed above is not a return address. Returns must be approved by customer service before shipment.